All Rounder – Flashpoint Cardiff

We are looking to welcome a new crew member to our team here at Flashpoint Cardiff.

Job Title:                               All-Rounder

Starting:                                ASAP

Salary:                                    £12.37 p/hr

Place of work:                     Flashpoint Cardiff

Work Hours:                       25 hrs/month (minimum)

Guaranteed 1 shift each week with further opportunities for additional hours.

Holiday entitlement:         Accrued holiday allowance (based on actual working hours)

Overview 

The Flashpoint Group is currently made up of multiple centres across Cardiff, Swansea, Bristol & Swindon with a speciality in indoor climbing.

Our mission is to encourage growth through community and challenge.  We want to create a thriving community by ensuring a friendly, welcoming and professional environment for all customers and staff. We create a fun and challenging environment in which customers can progress through the variety of activities we offer, there’s something for everyone!

Does this sound like the place for you?

Job Summary

The All-Rounder will be the first point of contact for all customers, participants and visitors. They will be expected to have a firm idea of product knowledge for Flashpoint, building layout and policies. The receptionist will deliver excellent customer service and have a consistent approach to conflict management in line with company procedures.

The receptionist will be responsible for customer liaising, ensuring bookings, payments, provisions (socks and shoes) and safety documents are completed to expectations & regulations. Receptionists will also be responsible for cash handling, cleaning, basic café duties (barista and snacks), stock management, delivering briefings, liaising with customers on various platforms, and completing necessary maintenance inspections and departmental task lists for the day.

You will report directly to, and have support from, the Deputy Centre Manager.

Key responsibilities 

• Interact with all guests whilst delivering a high standard of customer service at all times
• Ensure the accuracy of bookings and customer data whilst complying with GDPR
• Comply with all safety provisions (waivers, rules, safety briefs and socks)
• Strong product knowledge and policies
• Ensure accurate recording of daily tasks and departmental operations
• Cleaning reception and surrounding areas (lockers, toilets, changing rooms, matting, briefing area, etc.)
• Conduct stock checks and relay any shortages to the Reception Manager
• Check the completion of customer documents before the commencement of activities
• Encourage the time management of customers and sessions
• Assisting the Duty Manager as an All Rounder, supporting all departments subject to business requirements
• Barista and basic cafe duties whilst ensuring safe practice of food handling procedures (cleanliness and allergy awareness)

Essential Qualities

• Computer literate, including use of Google Workspace
• The ability to communicate clearly and politely, verbally and in writing
• A friendly and professional attitude
• A hard-working, team player
• A flexibility as to when you can work
• Desired Skills and Knowledge
• Experience in customer-facing roles
• An interest in climbing or a general interest in sports

Desired Qualities

• Experience using Rock Gym Pro booking system or similar systems.
• Experience working in the climbing or leisure industry

Perks of the Job

• Free climbing for you and a plus one (across all of our centres)
• Discounts in the café, activities and free coffee!
• Discounts in outdoor retailers and trade rate discounts with suppliers
• Working within a friendly team in an inspiring environment!

Application deadline: 13th April 2025

Interviews: Week commencing 14th April 2025

Ideal start date: ASAP

Please send a cover letter and C.V. to info@flashpointcardiff.com with ‘All-rounder job’ in the subject line.